We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.
Executive-Guided Interactive Conversation (35 minutes)
- Digital transformation and today’s CXO
- Customer experience is a game-changing competitive advantage
- The digital transformation of contact centers and the CXO
Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:
- The modern customer and the modern customer service experience
- Moving from on-prem to the cloud has helped companies realize differentiation through better customer service
- The evolution of the contact center 2020 and beyond
- From cost center to profit center: How is AI playing a role to help you win in the service game
30801 S. Coast Highway
Laguna Beach, California 92651
The cuisine of Studio is Modern French with California influences. The culinary team draws inspiration from a breadth of cultures to create succulent dishes that pay homage to the bountiful fruits and vegetables of our region. This bounty, combined with the finest seasonal and artisanal products, are the star attractions of Studio’s ever-changing menus. With a panoramic oceanfront location and modern French cuisine infused with California influences, Studio is the portrait of beachside indulgence. A refined and inventive menu reflects masterful attention to detail accented with an elegant, creative touch. Since its debut in early 2003, Studio at Montage Laguna Beach has become a culinary destination for discerning gourmets and oenophiles alike.