July 24, 2019 | Laguna Beach, CA

SINC and RingCentral invite you to the upcoming IT and CX Executive Dinner at The Studio at Montage Laguna Beach. This event has been designed to foster relationships among peers in the IT and Customer Experience communities and will feature an educational component, open discussions on progressing IT & customer experience strategy, plus delicious food and wine.

Why attend
We carry smart devices with us every day, but most companies are trying to integrate these smart devices with a dumb backend. A backend that they are being encouraged to maintain by the cartels with a vested interest in maintaining the status quo. This creaking and aging infrastructure is preventing companies from treating their communications engagements (employee, customer, and social) equally. Join us in this open discussion as we cover this and other key industry topics and how the latest trends impact your business.


Speakers and agenda
5:00pm
Arrival (refreshments available)
6:00pm
Introduction (10 minutes)

We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.


Executive-Guided Interactive Conversation (35 minutes)

Topics:
  • Digital transformation and today’s CXO
  • Customer experience is a game-changing competitive advantage
  • The digital transformation of contact centers and the CXO
Open Forum (45 minutes)

Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:

  • The modern customer and the modern customer service experience
  • Moving from on-prem to the cloud has helped companies realize differentiation through better customer service
  • The evolution of the contact center 2020 and beyond
  • From cost center to profit center: How is AI playing a role to help you win in the service game
7:30pm
Dinner service by The Studio at Montage Laguna Beach
9:00pm
Conclusion