March 26th, 2019 | Cincinnati, Ohio

SINC and RingCentral invite you to the upcoming IT and CX Executive Dinner at Jeff Ruby's. This event has been designed to foster relationships among peers in the IT and Customer Experience communities and will feature an educational component, open discussions on progressing IT & customer experience strategy, plus delicious food and wine.

Why attend
We carry smart devices with us every day, but most companies are trying to integrate these smart devices with a dumb backend. A backend that they are being encouraged to maintain by the cartels with a vested interest in maintaining the status quo. This creaking and aging infrastructure is preventing companies from treating their communications engagements (employee, customer, and social) equally. Join us in this open discussion as we cover this and other key industry topics and how the latest trends impact your business.


Speakers and agenda
Speaker 2
Shep Hyken
Chief Amazement Officer, Shepard Presentations
Shep Hyken is a renowned customer service and experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He is also the creator of The Customer Focus™, a customer service training program which helps clients develop a customer service culture and loyalty mindset. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express - and that’s just a few of the A’s!
Speaker 3
Richard Townhill
VP of Product Marketing, RingCentral
Richard Townhill is the VP of Product Marketing at RingCentral. Prior to RingCentral he led the Spark, WebEx and Jabber teams at Cisco. Before Cisco, Townhill spent a decade at Apple running the applications product marketing team (iLife, iWork and Pro Apps). He graduated with a degree in computer science from Lincoln University in the UK.
4:30pm
Arrivals (refreshments available)
5:30pm
Introduction (10 minutes)

We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.


Executive-Guided Interactive Conversation (35 minutes)

Topics:
  • Digital transformation and today’s CXO
  • Customer experience is a game-changing competitive advantage
  • The digital transformation of contact centers and the CXO
Open Forum (45 minutes)

Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:

  • The modern customer and the modern customer service experience
  • Moving from on-prem to the cloud has helped companies realize differentiation through better customer service
  • The evolution of the contact center 2020 and beyond
  • From cost center to profit center: How is AI playing a role to help you win in the service game
7:00pm
Dinner service
9:00pm
Conclusion