19th February, 2019 | Sydney, Australia

SINC and RingCentral invite you to the upcoming IT and CX Executive Dinner at Quay. This event has been designed to foster relationships among peers in the IT and customer experience communities and will feature an educational component, open discussions on progressing IT & CX strategy, plus delicious food and wine.

Why attend
We carry smart devices with us every day, but most companies are trying to integrate these smart devices with a dumb backend. A backend that they are being encouraged to maintain by the cartels with a vested interest in maintaining the status quo. This creaking and aging infrastructure is preventing companies from treating their communications engagements (employee, customer, and social) equally. Join us in this open discussion as we cover this and other key industry topics and how the latest trends impact your business.


Speakers and agenda
Ade McCormak
Ade McCormack
Founder, Digital Readiness Institute
Ade McCormack is a former technologist, who today is focused on helping organizations thrive in the digital age. He is the founder of the Digital Readiness Institute. His zoom-out perspectives on the drivers behind today’s market realities enables leaders and their people to deeply understand the actions they need to take to remain economically relevant. He is a former columnist for the Financial Times and CIO magazine, both columns focusing on digital leadership. He was also a judge on the CIO 100. He has lectured at MIT Sloan School of Management on Digital Leadership. Ade advises organizations on their transition to the digital age. He has worked across multiple sectors with some of the world’s most well-known brands in over 30 countries. Ade has written a number of digital-age related books, including Beyond Nine to Five: Your Career Guide for the Digital Age and Biz 4.0: An Anthropological Blueprint for Business in the Digital Age. You can find out more about Ade by visiting: www.ademccormack.com
Kira Makagon
Kira Makagon
Executive Vice President of Innovation, RingCentral
Kira Makagon leads global product, user experience, engineering, and operations. She is a critical driver in defining RingCentral’s product strategy and in bringing to market RingCentral’s robust communications and collaboration solutions. As well, Makagon is passionate about superior user experiences. Throughout her career, she has pioneered multiple breakthrough industry solutions and companies, garnering a reputation as a visionary product and business leader. Before joining RingCentral, Makagon founded and served as CEO and President of Red Aril, a real-time audience and media optimization platform acquired by Hearst Corporation. Prior to that, she co-founded and held executive and board positions in flagship online marketing and CRM companies including Octane Software, acquired by E.piphany, and Scopus Technology, acquired by Seibel. Makagon holds a bachelor's degree in computer science from the University of California, Berkeley, and an MBA from the Haas School of Business at UC Berkeley. She serves as an advisor to entrepreneurs and early-stage companies, including Illuminate Ventures, News360,1 World Online, and Airframe, where she is also a member of the Board of Directors. Makagon is a frequent speaker who has received numerous awards, including a 2016 Silver Stevie for Female Executive of the Year, 2015 Most Influential Women in Business by the San Francisco Business Times, 2015 Women of Influence by the Silicon Valley Business Journal, and a 2015 Golden Bridge Business and Innovation award.
6:00pm
Arrivals (refreshments available)
6:30pm
Introduction (10 minutes)

We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.


Executive-Guided Interactive Conversation (35 minutes)

Topics:
  • Digital transformation and today’s CXO
  • Customer experience is a game-changing competitive advantage
  • The digital transformation of contact centres and the CXO
Open Forum (45 minutes)

Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:

  • The modern customer and the modern customer service experience
  • Moving from on-prem to the cloud has helped companies realise differentiation through better customer service
  • The evolution of the contact centre 2020 and beyond
  • From cost centre to profit centre: How is AI playing a role to help you win in the service game
7:30pm
Dinner service
9:00pm
Conclusion