We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.
Executive-Guided Interactive Conversation (35 minutes)
- Digital transformation and today’s CXO
- Customer experience is a game-changing competitive advantage
- The digital transformation of contact centers and the CXO
Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:
- The modern customer and the modern customer service experience
- Moving from on-prem to the cloud has helped companies realize differentiation through better customer service
- The evolution of the contact center 2020 and beyond
- From cost center to profit center: How is AI playing a role to help you win in the service game
1112 2nd Street
Sacramento, CA 95814
You'll experience an inventive approach to intimate dining that fuses sophistication with everyday excellence in the heart of Old Sacramento. Enjoy the region’s most extensive wine collection and an unparalleled, locally-sourced menu presented in an inviting, classic atmosphere.