We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.
Executive-Guided Interactive Conversation (35 minutes)
- Digital transformation and today’s CXO
- Customer experience is a game-changing competitive advantage
- The digital transformation of contact centers and the CXO
Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:
- The modern customer and the modern customer service experience
- Moving from on-prem to the cloud has helped companies realize differentiation through better customer service
- The evolution of the contact center 2020 and beyond
- From cost center to profit center: How is AI playing a role to help you win in the service game
172 Carondelet Plaza
Founded in 2013, 801 Fish is the newest and freshest concept in the 801 Restaurant Group portfolio. We offer globally sourced pristine finned fish and crustaceans with an award winning wine list. Our vibrant and sophisticated atmosphere makes the 801 Fish dining experience perfect for any occasion. Our menu is always innovative and chef-inspired to give our guests a unique experience every time they visit us. Along with our raw bar experience, we also offer private dining options for your next rehearsal dinner, party, gathering, or corporate meeting. Visit 801 Fish to experience delicious coastal fresh seafood, wines, and specialty cocktails in St. Louis, Missouri.