12th March, 2019 | Vancouver, BC

SINC and RingCentral invite you to the upcoming IT and CX Executive Dinner at Hawksworth. This event has been designed to foster relationships among peers in the IT and customer experience communities and will feature an educational component, open discussions on progressing IT & customer experience strategy, plus delicious food and wine.

Why attend
We carry smart devices with us every day, but most companies are trying to integrate these smart devices with a dumb backend. A backend that they are being encouraged to maintain by the cartels with a vested interest in maintaining the status quo. This creaking and aging infrastructure is preventing companies from treating their communications engagements (employee, customer, and social) equally. Join us in this open discussion as we cover this and other key industry topics and how the latest trends impact your business.

Speakers and agenda
Naveed Husain
Vice President Office of the CIO at RingCentral
Naveed Husain, Vice President Office of the CIO at RingCentral is charged with leading Business Services Technology at RingCentral and serves as the voice of the customer. As a former customer of RingCentral, he is passionate about assisting new and existing customers adopt and leverage cloud-based Unified Communication as a Service. Formerly, the Chief Information Officer of Teachers College, Columbia University and having implemented RingCentral’s product suite, he has real world insights on the challenges and benefits of UCAAS. In his roles as a Chief Information Officer, he has empowered his teams to provide agile and consultative services using a cloud to deliver simple, elegant solutions for research, teaching and learning that have resulted in business efficiencies and enhanced student experience. He has over 20 years of global professional experience in the private and public sectors, having served as the Chief Information Officer at Queens College, City University of New York where he aligned technology strategies to the College’s Strategic Plan. He has worked in challenging duty stations for the United Nations Department of Peacekeeping Operations, like Mogadishu and Iraq and has led enterprise projects for multinational firms in New York, London, Hong Kong, and Beijing.
Rob Arnold
Principal Analyst, Frost & Sullivan
Rob Arnold is a principal analyst at Frost & Sullivan research firm. He has sixteen+ years of experience in communications markets with an emphasis on telephony and unified communications, conferencing and collaboration, next-generation communications architectures, hosted/cloud communications and SaaS-user experience.
Arrivals (refreshments available)
Introduction (10 minutes)

We will introduce the speakers and discuss the format for the executive-guided interactive conversation and dinner discussion.

Executive-Guided Interactive Conversation (35 minutes)

  • Digital transformation and today’s CXO
  • Customer experience is a game-changing competitive advantage
  • The digital transformation of contact centres and the CXO
Open Forum (45 minutes)

Open discussion and group brainstorming on possible solutions to common business challenges. Other topics to be addressed include:

  • The modern customer and the modern customer service experience
  • Moving from on-prem to the cloud has helped companies realise differentiation through better customer service
  • The evolution of the contact centre 2020 and beyond
  • From cost centre to profit centre: How is AI playing a role to help you win in the service game
Dinner service